When it comes to Intelligent Virtual Assistants, bot breaks are a reality – and handling them the right way is crucial for delivering a good customer experience. Our Co-Founder & CTO Swapan Rajdev takes a deep-dive into bot breaks and our approach to handling them at Haptik.
Intelligent Virtual Assistants are far superior to normal chatbots in terms of scope and capability. But how do you tell them apart? Our quick guide will help.
Conversational AI drives ROI for brands by boosting sales and reducing customer support costs. Learn precisely how much with Haptik’s ROI Calculator.
Conversational commerce brings the experience of interacting with an in-store sales assistant to the virtual world. Read on to learn more.
Disambiguation enables Intelligent Virtual Assistants to deliver better customer experience for brands. Nikunj Sharma, from Haptik’s Platform team, explains how.
Leveraging the power of Machine Learning and Natural Language Understanding, Intelligent Virtual Assistants help brands in a number of ways. Read on to learn what they are.
Intelligent Virtual Assistants have a number of characteristics that enable them to better serve customers. Read on to learn about them.
Haptik brings on board Saumil Shah as VP-Engineering. Read the press release to learn more.
Intelligent Virtual Assistants are the latest iteration of Conversational AI technology. Read on to learn more about IVAs and how they differ from chatbots.
Interactive Voice Response (IVR) is a key technology for call centres. Learn how enterprises can use Conversational IVR to automate customer care calls.