When it comes to Intelligent Virtual Assistants, bot breaks are a reality – and handling them the right way is crucial for delivering a good customer experience. Our Co-Founder & CTO Swapan Rajdev takes a deep-dive into bot breaks and our approach to handling them at Haptik.
Intelligent Virtual Assistants are far superior to normal chatbots in terms of scope and capability. But how do you tell them apart? Our quick guide will help.
Google’s new Meena chatbot is a game-changer for the Conversational AI space. Our Co-Founder & CTO, Swapan Rajdev unpacks Meena and its implications for enterprise virtual assistants.
2019 was a landmark year for Haptik. Our Co-Founder and CEO Aakrit Vaish looks back on the exciting developments and big wins of the year gone by
Intelligent Virtual Assistants have a number of characteristics that enable them to better serve customers. Read on to learn about them.
Intelligent Virtual Assistants are the latest iteration of Conversational AI technology. Read on to learn more about IVAs and how they differ from chatbots.
Learn how retail enterprises can leverage the power of Conversational AI to effectively engage their customers, both online and offline.
Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Conversational AI has emerged as a powerful tool for brands to promote their products and services. Learn about various approaches to using chatbots in marketing
Picking the right interface is key while building a chatbot. Here are some points to consider, when choosing whether to build on voice vs. chat.