2019 was a landmark year for Haptik. Our Co-Founder and CEO Aakrit Vaish looks back on the exciting developments and big wins of the year gone by
Intelligent Virtual Assistants have a number of characteristics that enable them to better serve customers. Read on to learn about them.
Intelligent Virtual Assistants are the latest iteration of Conversational AI technology. Read on to learn more about IVAs and how they differ from chatbots.
Learn how retail enterprises can leverage the power of Conversational AI to effectively engage their customers, both online and offline.
Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Conversational AI has emerged as a powerful tool for brands to promote their products and services. Learn about various approaches to using chatbots in marketing
Picking the right interface is key while building a chatbot. Here are some points to consider, when choosing whether to build on voice vs. chat.
Wondering what building a voice bot for your business entails? Read our product manager’s story to learn what it takes to build a commercial voicebot.
This article explains chatbots can help the government be better public service providers with real-life examples of how they can make a difference!
Customer Support is at the heart of every business. With the need for scalable customer support systems rising exponentially, chatbots have risen as the best possible solution. Here’s where I tell you why.