News & Announcements

Say Hello to Haptik

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Its more than 2 years since the idea of Haptik was first born, and on this 31st day of March 2014, it gives us immense pleasure to introduce the product to India. The app is now available on iOS & Android, so please go get it and let us know what you think. Official press announcement below.

In a recent survey we did on mobile app marketing, it was found that the #1 way in which users find out about apps is through “word of mouth”. So, the only way we are going to be successful is if you, our users, share it with your friends and help spread the word far and wide. Thank you for your continued support, and watch this space for more. We’re just getting started.

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The future of customer support, mobile app HAPTIK launches today

31st of March, Mumbai – After immense amount of popularity in its beta phase, Haptik – India’s first and only mobile phone application for convenient customer support launches today across Andriod and iOS platforms. Addressing some of the most common yet grueling issues of customers at large, Haptik is a free to download application made available with easy-to-use features and an option of over 100 brands to create conversations with.

Haptik is a Smartphone app to chat with experts for support, information, and almost anything else. Think WhatsApp, but instead between users and support specialists. Haptik enables you to send messages to their in-house experts, and get responses instantly – just like texting a friend! The nerve wrecking wait is now over as Haptik gets queries answered or situations resolved with ease.

Co-founded by Aakrit Vaish (Former Director, Flurry, India) and Swapan Rajdev; Haptik is a revolution in the digital space resolving a very basic, relevant and inherent problem that stemmed from the lack of any cohesive solution available. With so much innovation on all fronts, these two tech-buffs wondered why customer support was still in stone-age. So, if you’re wondering what Haptik is all about, here it is breaking it down –

  • To begin with the app will launch on both the iOS & Android platforms with roughly 100 brands you can get customer support for, 
  • From over 20 agents (available through the day); Haptik promises a solution to your query in less than 4 minutes 
  • With every agent having an identity, you would be making conversation and not dealing with an automated bot 

“Today messaging is the most used function on mobile, more than phone calling itself. The asynchronous nature makes it ideal for getting support as opposed to dealing with a call center. We’ve spent about a year getting the product ready specifically for the Indian market, based on feedback from thousands of beta users. Now we look forward to everyone in the country using it.” – Aakrit Vaish & Swapan Rajdev

Haptik is an ambitious yet logical step into your world of endless problems. With a superlative design interface the application is also one of the best designed apps to come out of the Indian Market for Indian Consumers.