Customer experience metrics such as CSAT and NPS are limited in their ability to measure the performance of Intelligent Virtual Assistants. Read on to learn why, and what the alternative could be.
Conversational Commerce: Use Cases for Retail, Travel & Financial Services
Conversational commerce can dramatically transform customer experience for brands across verticals. Read on to learn about use cases for three key industries – E-Commerce & Retail, Travel & Hospitality and Financial Services.
Chatbot vs. Intelligent Virtual Assistant: 9 Ways to Tell the Difference
Intelligent Virtual Assistants are far superior to normal chatbots in terms of scope and capability. But how do you tell them apart? Our quick guide will help.
Coronavirus Helpdesk: A WhatsApp Chatbot to Answer Queries about the Novel Coronavirus
When it comes to addressing the threat of the coronavirus outbreak, information is crucial. To that end, Haptik has built the nCov Helpdesk, a WhatsApp chatbot to answer queries about coronavirus and raise awareness. Read on to learn more.
The Future of Conversational AI: Key Takeaways from Google’s Meena chatbot
Google’s new Meena chatbot is a game-changer for the Conversational AI space. Our Co-Founder & CTO, Swapan Rajdev unpacks Meena and its implications for enterprise virtual assistants.
How Do You Calculate Your Brand’s Conversational AI ROI?
Conversational AI drives ROI for brands by boosting sales and reducing customer support costs. Learn precisely how much with Haptik’s ROI Calculator.
Conversational Commerce: Reinventing Shopping Assistants for the Virtual World
Conversational commerce brings the experience of interacting with an in-store sales assistant to the virtual world. Read on to learn more.
Before the Show, Play the GRAMMYs Trivia! Powered by Haptik
Play the GRAMMYs Trivia game, powered by Haptik’s on Google Assistant and Alexa.
How Disambiguation Helps Intelligent Virtual Assistants Deliver Better CX
Disambiguation enables Intelligent Virtual Assistants to deliver better customer experience for brands. Nikunj Sharma, from Haptik’s Platform team, explains how.
2019 at Haptik: A Decade in a Year
2019 was a landmark year for Haptik. Our Co-Founder and CEO Aakrit Vaish looks back on the exciting developments and big wins of the year gone by