Customer experience metrics such as CSAT and NPS are limited in their ability to measure the performance of Intelligent Virtual Assistants. Read on to learn why, and what the alternative could be.
Conversational commerce can dramatically transform customer experience for brands across verticals. Read on to learn about use cases for three key industries – E-Commerce & Retail, Travel & Hospitality and Financial Services.
Intelligent Virtual Assistants are far superior to normal chatbots in terms of scope and capability. But how do you tell them apart? Our quick guide will help.
When it comes to addressing the threat of the coronavirus outbreak, information is crucial. To that end, Haptik has built the nCov Helpdesk, a WhatsApp chatbot to answer queries about coronavirus and raise awareness. Read on to learn more.
Google’s new Meena chatbot is a game-changer for the Conversational AI space. Our Co-Founder & CTO, Swapan Rajdev unpacks Meena and its implications for enterprise virtual assistants.
Conversational AI drives ROI for brands by boosting sales and reducing customer support costs. Learn precisely how much with Haptik’s ROI Calculator.
Conversational commerce brings the experience of interacting with an in-store sales assistant to the virtual world. Read on to learn more.
Play the GRAMMYs Trivia game, powered by Haptik’s on Google Assistant and Alexa.
Disambiguation enables Intelligent Virtual Assistants to deliver better customer experience for brands. Nikunj Sharma, from Haptik’s Platform team, explains how.
2019 was a landmark year for Haptik. Our Co-Founder and CEO Aakrit Vaish looks back on the exciting developments and big wins of the year gone by