Haptik has acquired Mumbai-based conversational commerce startup Buzzo.ai. Read on to learn more about the acquisition, and about Buzzo.ai’s voice commerce technology.
Haptik brings on board Buka Gurgenidze-Steinau as VP – Cognitive Solutions
Haptik brings on board Buka Gurgenidze-Steinau as VP-Cognitive Solutions. Read the press release to learn more.
Conversational IVR: Automate Customer Care Calls with AI
Interactive Voice Response (IVR) is a key technology for call centres. Learn how enterprises can use Conversational IVR to automate customer care calls.
Internship Story: How Haptik Helped Me Become a Better Researcher
An internship at Haptik gives you the opportunity to hone your skills and broaden your horizons. Here’s the story of one such intern, Brinda Mehra, who was given a chance to run her own research study at Haptik!
4 Ways Conversational AI is Transforming Retail
Learn how retail enterprises can leverage the power of Conversational AI to effectively engage their customers, both online and offline.
10 Usability Heuristics to Design Better Chatbots
Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Haptik Adds Founding Team of Conversational AI Startup Convrg to Expand North America Operations
As one of the world’s largest Conversational AI companies, Haptik has powered automated conversations for a number of leading enterprises, including Samsung, KFC, Coca Cola, Future Group, Club Mahindra, among many others. The recent $100 million strategic investment by Reliance Jio in April this year has made us one of the most well-funded Conversational AI …
How Haptik Drives Customer Success: A Case Study
Read the case study to get an insight into how Haptik’s Customer Success Team works to optimize the Conversational AI solutions we develop for our partners.
Designing a WhatsApp Bot: What to Keep in Mind
Drawing upon Haptik’s experience with designing conversational experiences on WhatsApp, here are some things to keep in mind while creating a WhatsApp Bot.
3 Reasons Why Conversational AI Has Been Embraced By Customers
Many businesses have successfully implemented Conversational AI solutions to engage their customers. Learn why customers find Conversational AI appealing.
