Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Haptik Adds Founding Team of Conversational AI Startup Convrg to Expand North America Operations
As one of the world’s largest Conversational AI companies, Haptik has powered automated conversations for a number of leading enterprises, including Samsung, KFC, Coca Cola, Future Group, Club Mahindra, among many others. The recent $100 million strategic investment by Reliance Jio in April this year has made us one of the most well-funded Conversational AI …
How Haptik Drives Customer Success: A Case Study
Read the case study to get an insight into how Haptik’s Customer Success Team works to optimize the Conversational AI solutions we develop for our partners.
Designing a WhatsApp Bot: What to Keep in Mind
Drawing upon Haptik’s experience with designing conversational experiences on WhatsApp, here are some things to keep in mind while creating a WhatsApp Bot.
3 Reasons Why Conversational AI Has Been Embraced By Customers
Many businesses have successfully implemented Conversational AI solutions to engage their customers. Learn why customers find Conversational AI appealing.
5 Lessons That Helped Me As a Program Manager at Haptik
Being a Program Manager is like being a mini-CEO. Varun Deshpande shares the lessons he’s learnt during his early days as a Program Manager at Haptik.
Chatbots in Marketing: A Playbook for Conversational Advertising
Conversational AI has emerged as a powerful tool for brands to promote their products and services. Learn about various approaches to using chatbots in marketing
WhatsApp Business Solution: A Beginner’s Guide
Learn how the WhatsApp Business Solution combines with Haptik’s Conversational AI platform to revolutionize the way enterprises engage and serve customers.
4 Use Cases for Conversational AI in the Media & Entertainment Industry
Conversational AI has significantly disrupted the media and entertainment industry. Read on to learn about some of the best use cases.
Live Chat Agent: Bringing a Human Touch to Conversational AI
Human agents can play a crucial role on a Conversational AI platform. Learn how Haptik’s proprietary Live Chat Agent tool facilitates that.
