Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
As one of the world’s largest Conversational AI companies, Haptik has powered automated conversations for a number of leading enterprises, including Samsung, KFC, Coca Cola, Future Group, Club Mahindra, among many others. The recent $100 million strategic investment by Reliance Jio in April this year has made us one of the most well-funded Conversational AI …
Read the case study to get an insight into how Haptik’s Customer Success Team works to optimize the Conversational AI solutions we develop for our partners.
Drawing upon Haptik’s experience with designing conversational experiences on WhatsApp, here are some things to keep in mind while creating a WhatsApp Bot.
Many businesses have successfully implemented Conversational AI solutions to engage their customers. Learn why customers find Conversational AI appealing.
Being a Program Manager is like being a mini-CEO. Varun Deshpande shares the lessons he’s learnt during his early days as a Program Manager at Haptik.
Conversational AI has emerged as a powerful tool for brands to promote their products and services. Learn about various approaches to using chatbots in marketing
Learn how the WhatsApp Business Solution combines with Haptik’s Conversational AI platform to revolutionize the way enterprises engage and serve customers.
Conversational AI has significantly disrupted the media and entertainment industry. Read on to learn about some of the best use cases.
Human agents can play a crucial role on a Conversational AI platform. Learn how Haptik’s proprietary Live Chat Agent tool facilitates that.