Funny

Top 10 Customer Support Issues in India

4 minute readAt Haptik, one of the things that’s fascinating for us to see is the type of questions people ask and their biggest pain points. After about 20 days of the service being live, we thought why should Haptik experts be the only ones having all the fun? So, presenting below are the 10 most frequent …

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News & Announcements

The Haptik 10 Day Scorecard

1 minute readHaptik has been an idea we have been working on for more than 2 years, and to see it finally go live last week was a big moment for us. The response we have received has been unbelievable, we did not expect this in our wildest dreams. Here we are excited here to share some …

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News & Announcements

Say Hello to Haptik

2 minute readIts more than 2 years since the idea of Haptik was first born, and on this 31st day of March 2014, it gives us immense pleasure to introduce the product to India. The app is now available on iOS & Android, so please go get it and let us know what you think. Official press …

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Research & Analysis

The Pain of Customer Support Today

1 minute readThe idea of Haptik was born out of a personal need – it should not be this hard to get help and support for my services. Over the last 8 months, while the product has been under development, we have been constantly validating the business case with input from industry experts, surveys, interactions with users …

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Funny

@hellohaptik has now helped >2,000 Users

2 minute readThe Haptik app launches at the end of this month, but the “service” has been live for the past few months. How you ask? Well, on everyone’s favorite public bitc*ing channel Twitter! Our in house experts have been intercepting Tweets sent out to brands, with the goal of getting back with a more timely and …

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News & Announcements

Save The Date: 31.03.14

2 minute readThe last couple of months for all of us here at Haptik have been a period of learning. Understanding what you want, the pain points, usage behavior on Device Help, problems faced by companies, call centers, etc. just a tonne of information retrieval. Based upon such insights from thousands of consumers, hundreds of industry professionals, …

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News & Announcements

Introducing Device Help

2 minute readToday we are very excited to officially launch the first app from the Haptik umbrella – Device Help. We just pushed it live on the iOS App Store a few hours ago: https://itunes.apple.com/us/app/device-help/id760076884?ls=1&mt=8. We will have an Android version on Google Play within the next 48 hours. All of this so you can survive Thanksgiving …

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News & Announcements

Hello. We Are Haptik.

2 minute readAfter more than a year of ideation, prototyping, iterating and prototyping again, we are excited to officially announce our new company, Haptik. We have been full time on the venture since August, and the product will soon be in private beta on both iOS and Android. Besides the two of us, there is Harish, who …

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