Experiences at Haptik

Introducing New Members of the Haptik Family

Talent wins games, but teamwork and intelligence wins championships –Michael Jordan

Coming up to exactly about 6 months since the launch of Haptik, most of what we know about where the business will go is still relatively unknown. However, we do know one thing: our users love the idea. We have realized that we are on to something, and this could be revolutionary. To chase that vision and build something meaningful, we need to have a team that is as crazily obsessed about the idea as we have been for the past 6 months. To that end, we are very excited to introduce today 3 important additions to the Haptik family. We have been in conversation with them for months, and are finally excited to see them be a part of this journey.


Maruti Naik Vice President, Business Operations


Maruti joins Haptik as Vice President of Business Operations, responsible for chat operations, business process optimization, and business development. He will be managing all of the back end operations, including the Haptik experts team and the software they use. As part of his role, he will be directly responsible for the overall quality of service delivered across the board. Alongside, he will also help build the Haptik business by collaborating with enterprises.

Maruti comes to Haptik on the back of 18 years of experience across product development, back end operations, customer service, and sales in Indian and multinational companies across industries such as Insurance, Banking, FMCG and Consumer durable, both as part of large organizations as well as start ups. Prior to his last one year of sabbatical, Maruti’s latest stint was as Vice President of Sunoray Solutions, a cloud communication solutions provider for SMEs. Prior to that, he spent a year as Vice President of Corporate Operations at Birla Sun Life Insurance, and before that 5 years at ICICI Prudential as AVP of Customer Service and Operations. He started his career at Godrej GE selling washing machines, then moving to PepsiCo, and eventually finding his niche in the financial services operations domain.

Maruti is crazy about Zappos, who are themselves known for being obsessed about their customers and the support they deliver to them. Outside of work, Maruti likes to read, watch movies (was once a first day first show regular) and listen to music (genre no bar).

Chinmaya Chitlangia Director, Business Development & Partnerships

ChinmayaChitlangiaChinmaya comes on board Haptik as Director, Business Development & Partnerships, where his role will be to work with enterprises to adopt the Haptik platform to engage with their customers. He will be responsible for working with them right from conceptualization to set up to eventually managing their accounts as they use Haptik to connect with customers. He will closely work with various partners to come up with growth strategies to get maximum benefit out of using Haptik.

Chinmaya has spent half a decade in marketing with organizations like CNBC-TV18, Parle Agro & Leo Burnett. While at CNBC-TV18 he was involved with launching India’s first HD news channel – CNBC-TV18 Prime HD and also worked on some of India’s largest advertising campaigns. He is an alumnus of the Mudra Institute of Communications.

A wanderer at heart, Chinmaya, recently quit his job to backpack across Europe for 3 months. When he is not travelling, Chinmaya is either planning his next trip or supporting Manchester United Football Club.

Vishal Uderani Sr. DevOps Engineer


Vishal joins Haptik as Sr DevOps Engineer, responsible for managing ,maintaining ,optimizing and monitoring the core Haptik services and servers . He will be ensuring end to end deployments and help us with automating our System Operations processes. As part of his role, he will be directly responsible for the overall uptime of service delivered across the entire tech infrastructure. Alongside, he will also help Haptik’s infrastructure scale as the business demands.

Vishal comes to Haptik with 6 years of System Administration experience from Directi where he was was responsible for architecting their VPS Hosting offering with expertise on topics like Mysql, nginix, puppet, storage architectures and more. He started his career at Directi replacing hard drives and RAM chips from computers slowly making his way to becoming a proficient Systems Architect.

Apart from work, Vishal is an avid lover of music with tastes ranging all the way from hardcore Metal to melodious Sufi. A TV Junkie and alternate Cinema fanboy, in his spare time you’re gonna usually find him watching Gangs of Wasseypur for the nth time or quoting Rusty Cohle from True Detective.


We welcome all of them to the Haptik team, and look forward to the exciting times ahead!

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