App Help Series


In February 2014 it was announced that Bharti Airtel would acquire Loop mobiles and it’s subsequent subscribers. But with the recent development of the deal not falling through, Loop users are left in a fix, as the company didn’t purchase spectrum in the Feb 2014 auction to continue operations.

With Loop’s permit expiring on the 29th of November its subscribers have less than 3 weeks to migrate, so as to not lose their number. In this week’s help series we tell you how you can port your number and change service providers. So if you are looking to port out from Loop, follow the steps below –


1. Generate Unique Porting Code

SMS PORT xxxxxxxxxx to 1900. Replace X’s with your 10-digit Loop mobile number and Loop will provide an auto generated 8 digits UPC; first two characters are alphabets & rest of six is numerical characters.

Note: If you are from Jammu & Kashmir and a pre-paid subscriber, call 1900 to get the UPC.

2. Customer Application Form & Porting Form

Once you have the UPC, you will have to visit the nearest store of the operator you want to port your number to fill out the Customer Application Form & Porting Form and duly submit them along with the following documents:

  1. Photo Identity – This could be any one of the following documents – Pan Card, Driving License, Passport, Aadhar Card and Ration Card
  2. Address Proof – A permanent address proof in the city
  3. Passport Size Photos
  4. And the last bill paid receipt from Loop (in case you are Postpaid Subscriber)

3. Activation

Your new mobile operator will charge Rs. 19 as porting charges and give you a new Sim Card. Once Loop accepts your porting request (which is generally 3 – 4 days) the mobile operator will confirm the porting request and will inform you the date & time of when the porting will happen, by SMS. On 7th Working day, you will be ported to your new Mobile operator. If you are from Jammu & Kashmir, Assam & North East, it will be on 15th working day.

In case you still might have any queries regarding the porting procedure, feel free to ask our experts and they’ll be more than happy to help 🙂


  1. what if a subscriber hasn’t ported out and loop has shut their services down, like in my case is there any way to save my number.

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