Sign up for latest insights.

Insights on ChatGPT, WhatsApp Marketing & more.

blue lines circle blue lines circle

Recent Articles

Back to Blog
PVR blog
Jio Haptik x PVR Inox: Redefining Movie Discovery and Booking Experience on WhatsApp with GenAI
2 min read
10 Best AI Chatbots In India
10 Best AI Chatbots In India (Updated 2025)
11 min read
10-Best-WhatsApp-Chatbots
10 Best WhatsApp Chatbots in India (Updated 2025)
13 min read
haptik_x_microsoft_partner
Jio Haptik’s “Contakt” Now Available on Microsoft Azure Marketplace
2 min read
Claude 3.5 Sonnet
AI Moves Closer to Human-Level Intelligence with Upgraded Claude 3.5 Sonnet
4 min read
WhatsApp Pricing 2025: Service Conversations Free from November 1, Per-Message Pricing Effective April 1
4 min read
5 Practical Strategies and Solutions to Reduce LLM Hallucinations
6 min read
Insights Agent for call auditing
Why GenAI Call Auditing Is the Future of Contact Center
5 min read
Open AI o1
OpenAI's “o1” Is a Step Towards Advanced AI Reasoning
4 min read
RCS_Messaging
RCS Business Messaging: Everything You Need to Know
7 min read
WhatsApp New Vertical
Your Essential Guide to WhatsApp Business Messaging in Regulated Verticals
4 min read
A Comparison of WhatsApp vs SMS for Authentication (OTP)
5 min read
Haptik vs Gupshup
A Complete Review of Haptik vs Gupshup
6 min read
gpt_4o_mini_llama_3_1_8b
GPT-4o Mini and Llama 3.1 8B: Powerful and Cost-Effective LLMs for Enterprise at Scale
3 min read
Khaleej Times banner
Jio Haptik Pioneers Future of Business in Middle East with GenAI
2 min read
whatsapp-flows
WhatsApp Flows: Bringing Structure to Business-Customer Interactions
7 min read
Gen AI in eCommerce: Operations
Generative AI in eCommerce: 5 Ways It Boosts Operational Efficiency (and Reduces Costs)
4 min read
List of Leading WhatsApp Assistants in the UAE 2024
12 min read
Customer_Support_in_eCommerce
5 Ways Generative AI Transforms Customer Support in eCommerce
5 min read
5 Ways Generative AI Transforms Marketing in eCommerce
5 min read
Gpt 4o
GPT-4o & Gemini 1.5 Flash: What the Upgraded OpenAI & Google’s AI Models Mean for Enterprises
3 min read
Multilingual_Banner
How Arabic Chatbots Can Unlock Growth for Enterprises in the Middle East
4 min read
Prompt Engineering
A Guide to Crafting Effective Prompts for Enhanced LLM Responses
7 min read
WhatsApp marketing guide: how to avoid spamming
WhatsApp Marketing for Brands: How to Avoid Spam in 2024
10 min read
Conversational AI in Healthcare
Conversational AI in Healthcare: 5 Key Use Cases (Updated 2024)
7 min read
Best WhatsApp Message Templates
Best WhatsApp Message Templates to Use in 2024
16 min read
IVR header
Conversational IVR: Automate Customer Care Calls with AI
8 min read
OpenAI_Sora
What OpenAI’s Introduction of Text-to-Video Generator Sora Means for Enterprises
3 min read
haptik_x_tira
Tira & Haptik Partner to Reimagine Customer Experience with Gen AI
2 min read
7_Best-Customer-Support-Software
7 Best Customer Support Software & Tips to Choose the Right One
11 min read
Jio Haptik Surpasses 15 Billion Conversations, Leading India’s AI Market
2 min read
Live Chat in Gen AI
Live Chat Agents in the Generative AI Era & What It Means for Customer Support
6 min read
2023-Wrapped
2023 Highlights: Haptik Turns 10, Launch of Gen AI-First Product Stack & More
6 min read
Introducing Contakt: Welcoming a New Era in Customer Experience with Generative AI
6 min read
Contakt vs yellow
A Complete Review of Yellow.ai vs Contakt
12 min read
Contakt-vs-Freshworks
Full Review of Freshworks Customer Service Suite vs Contakt
9 min read
GPT_blog_cover
GPT-4 Turbo, Assistants API & More: What They Mean for Enterprises
3 min read
AlfaGift
Alfagift Plans to Use WhatsApp to Power Seamless Shopping Experiences for Customers
2 min read
Automate-Customer-Care
How Conversational AI can Automate Customer Service
5 min read
Gen-AI-tickets-prevention
Generative AI: 5 Ways It Helps Prevent Ticket Creation
4 min read
AI-Chatbot-Customer-Self-Service-24-08
AI Chatbot: Why It’s Essential for Customer Self-Service
3 min read
IDfy Blog
How Haptik-IDfy Integration Powers Seamless End-to-end KYC on WhatsApp
3 min read
Customer_Service
Generative AI in Customer Service: 5 Ways It's Changing the Game
4 min read
Top WhatsApp BSPs
Top 10 WhatsApp Business Solution Providers in 2024
18 min read
Best WhatsApp Chatbots in South Africa 2023
Best WhatsApp Chatbots in RSA in 2023
11 min read
best whatsapp chatbots in apac
Best WhatsApp Chatbots in APAC
8 min read
how to reduce customer acquisition cost (CAC) on WhatsApp
3 Ways to Reduce Customer Acquisition Cost (CAC) on WhatsApp
7 min read
ChatGPT-Prompts
Top 5 ChatGPT Prompts for WhatsApp
7 min read
How-to-increase-repeat-sales-on-WhatsApp-for-B2C-brands
How to Increase Repeat Purchase Rate on WhatsApp for B2C Brands
6 min read
How to Build a Chatbot for eCommerce
How to Build a Chatbot for eCommerce
5 min read
4 Use Cases for Conversational AI in Media & Entertainment
4 Conversational AI Use Cases for Media & Entertainment Industry
9 min read
5 Use Cases of Insurance Chatbots
5 Use Cases of Insurance Chatbots
7 min read
3 Ways Conversational AI Can Drive eCommerce Sales
3 Ways Conversational AI Can Drive eCommerce Sales
6 min read
Click-to-WhatsApp Ads Header
4 Ways to Use Click-to-WhatsApp Ads for Marketing Campaigns
5 min read
ChatGPT-On-WhatsApp
ChatGPT on WhatsApp: 5 Ways to Level Up Your WhatsApp Game
7 min read
digital payment using AI chatbot
The Next-Gen Digital Payment Trends Using Intelligent Chatbots
10 min read
5-Best_Chatbots_in_the_Financial_Services_Industry
5 Best Chatbots in the Financial Services Industry in 2024
7 min read
WhatsApp Marketing Software Compliance: Regulations & Best Practices
WhatsApp Marketing Software Compliance: Regulations & Best Practices
6 min read
WhatsApp Chatbot Performance Optimization: Key Metrics & Strategies
WhatsApp Chatbot Performance Optimization: Key Metrics & Strategies
10 min read
WhatsApp Chatbot Integration Ecosystem Guide To Drive Engagement
WhatsApp Chatbot Integration Ecosystem Guide To Drive Engagement
21 min read
WhatsApp Marketing in 2023
A Phased Approach to WhatsApp Marketing in 2023
7 min read
boost sales using travel chatbot
4 Ways to Boost Your Sales with a Travel Chatbot
8 min read
How-to-use-WhatsApp-marketing-software
How to Get Started with WhatsApp Marketing Software
12 min read
Chat_GPT_Blog
Haptik Plans to Leverage ChatGPT and Generative AI to Benefit Enterprises
5 min read
CPG-BlogBanner
5 Growth Strategies for CPG Brands to Thrive Amid Economic Downturn
5 min read
Instant-OTP-verification-on-WhatsApp
Instant OTP Authentication: Now on WhatsApp
7 min read
WhatsApp Business Pricing
WhatsApp Business Pricing 2023: What It Means For You
4 min read
increase traffic to your WhatsApp chatbot
How to Increase Traffic to Your WhatsApp Chatbot
10 min read
The Essential Guide To Chatbots
The Essential Guide To Chatbots For Lead Nurturing & Conversions
7 min read
Top AI chatbot trends to watch in 2023
Top AI chatbot trends to watch in 2023
7 min read
Unlocking WhatsApp Commerce for D2C brands
Unlocking WhatsApp Commerce for D2C brands in 2023
6 min read
hatbot Marketing: How to use chatbots for marketing in 2023
Chatbot Marketing: How to use chatbots for marketing in 2023
6 min read
Definitive Guide to Messenger Chatbots
11 min read
WhatsApp Chatbot for EdTech
How EdTech can leverage WhatsApp Commerce in 2023
6 min read
9 Ways AI Chatbot will transform the Mortgage Industry
Mortgage Chatbots: 11 Ways They Disrupt the Industry
7 min read
Haptik's Year in Review
2022 Wrap: Haptik's Year In Review
6 min read
ChatGPT for Conversational Commerce
How ChatGPT can help Conversational Commerce
4 min read
Trust 'Conversational Commerce' to Achieve Holiday Sales Goals
Trust 'Conversational Commerce' to Achieve Holiday Sales Goals
8 min read
How Conversational AI is revolutionizing CX across sectors
How Conversational AI is revolutionizing CX across sectors
7 min read
Proactive Messaging Via SMS
Proactive Messaging Via SMS: Why Your Holiday Marketing Needs It
6 min read
Conversational Commerce: Your definitive guide to C-Commerce
Conversational Commerce: Your definitive guide to C-Commerce
15 min read
The JioMart Shopping Bot
The JioMart Shopping Bot that Mark Zuckerberg is Talking About
2 min read
Solving eCommerce Challenges
Solving eCommerce Challenges with Conversational Commerce
5 min read
Shopping experiences on WhatsApp chatbot
Deliver delightful shopping experiences with WhatsApp chatbot
6 min read
How to sell more with conversational AI
How to sell more with conversational AI
7 min read
G2 Report
G2 Report: Leaders in Bot Platforms & Live Chat - 6th time in a row!
1 min read
PayU partnership
Blazing fast WhatsApp chat payments with Haptik and PayU partnership
3 min read
Conversational Commerce
How Conversational Commerce is Changing the Way We Sell
1 min read
Build a powerful voice bot
Understanding the nuances of language to build a powerful voice bot
4 min read
Zoho SalesIQ
Haptik enters into a strategic partnership with Zoho SalesIQ
2 min read
conversational commerce-shopping assistant future of ecommerce
Conversational Commerce Chatbots are the future of eCommerce
6 min read
Haptik & MDI NOVARE sign a strategic partner agreement
3 min read
WhatsApp for Banking and Finance
How WhatsApp Commerce is driving the Banking and Finance Sector
9 min read
Facebook Post iOS 14 Update
Ads on Facebook Post iOS 14 Update: Guide for E-Commerce Brands
6 min read
win customer loyalty
5 tips to win customer loyalty from checkout to delivery
5 min read
Haptik named as Category Leader in G2 Spring 2022 Report
Haptik named as Category Leader in G2 Spring 2022 Report
2 min read
customer-acquisition-using-whatsapp
How to Use WhatsApp Marketing Software to Acquire Customers
11 min read
WhatsApp Commerce Strategy
Haptik Roundtable Discussion: A Winning WhatsApp Commerce Strategy
6 min read
Conversational AI
Conversational AI: Key Differentiators, Insights & Examples
11 min read
Conversational AI to collect NPS and CSAT
How Haptik uses Conversational AI to collect NPS and CSAT
11 min read
WhatsApp Shaping Commerce
How is WhatsApp Shaping Commerce?
7 min read
Chatbot vs Intelligent Virtual Assistant
Chatbots vs Intelligent Virtual Assistants
8 min read
WhatsApp Commerce for Insurance
WhatsApp Commerce for Insurance: Key Takeaways From Our Webinar
7 min read
Intent Discovery
Start building your bots instantly with Intent Discovery
4 min read
How to Create a Shopify Chatbot
How to Create a Shopify Chatbot / Intelligent Virtual Assistant
8 min read
How Conversational AI Drives Sales for Financial Services Brands
How Conversational AI Drives Sales for Financial Services Brands
4 min read
G2 Best Software Awards
Haptik gets recognized in G2 Best Software Awards 2022
2 min read
Multilingual Chatbots
Multilingual Chatbots Making Conversational AI Vernacular
11 min read
5 Reasons eCommerce Brands Made Chat Primary Customer Service Medium
5 Reasons eCommerce Brands Made Chat Primary Customer Service Medium
10 min read
Chatbot in Banking
Chatbot in Banking – Examples, Best Use Cases and the Future
13 min read
Why Conversational AI is the best partner for Insurance Agents
Why Conversational AI is the best partner for Insurance Agents
4 min read
How Conversational AI Amplifies Retail Customer Experience
How Conversational AI Amplifies Retail Customer Experience
5 min read
How Conversational AI Enhances the Insurance Customer’s Journey
How Conversational AI Enhances the Insurance Customer’s Journey
5 min read
Digital Lending Made Easier with Mortgage Chatbots
Digital Lending Made Easier with Mortgage Chatbots
11 min read
How Conversational AI Helps Ensure Business Continuity During Crisis
How Conversational AI Helps Ensure Business Continuity During Crisis
6 min read
Haptik recognized as a category leader in the G2 Winter 2022 Report
Haptik recognized as a category leader in the G2 Winter 2022 Report
2 min read
Insurance Claims with Chatbots
How to Effectively Automate Insurance Claims with Chatbots
11 min read
IT Service Desk
How to reinforce IT Service Desk with AI-Powered ITSM Chatbots
9 min read
Haptik’s Culture Highlight
Haptik’s Culture Highlight from a Product Manager’s Lens
2 min read
Building Self-serve Enterprise CX Platform
Building Self-serve Enterprise CX Platform: Product Owner's POV
4 min read
A One-Stop Solution for SMBs to Drive Sales on WhatsApp
Interakt: A One-Stop Solution for SMBs to Drive Sales on WhatsApp
5 min read
WhatsApp Business
10 Reasons Why Your Brand Should Be on WhatsApp
2 min read
Haptik - Leader for Bot Platforms & Live Chat
G2 Fall 2021 names Haptik as a Leader for Bot Platforms & Live Chat
1 min read
Conversation Partner Program
Introducing Haptik’s Conversation Partner Program
2 min read
Reasons - Product Managers obsessed with CX platforms
Why are Product Managers obsessed with CX platforms in 2021?
3 min read
AI Chatbot
AI Chatbot : Transforming Customer Experience in Southeast Asia
7 min read
whatsapp chatbot banking finance
Benefits of a WhatsApp Chatbot for Banking & Finance
9 min read
Haptik enables India to Download Vaccination Certificate and book Vaccine Appointment
Haptik enables India to Download Vaccination Certificate and book Vaccine Appointment
3 min read
Personalized Customer Service
Make Personalized Customer Service A Reality With Haptik
1 min read
Multilingual Chatbot
The Next Big Thing for Multilingual Chatbots: Hinglish
5 min read
3 Reasons Why WhatsApp is the Future of Commerce
11 min read
How to pick the right use-cases for your Chatbot
How to pick the right use-cases for your Chatbot
9 min read
Banking Chatbots
Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX
10 min read
G2 Summer 2021
G2 Summer 2021 Recognizes Haptik as a Leader for Bot Platform & Live Chat
1 min read
whatsapp-business-pro
WhatsApp Commerce Solution: WhatsApp Business Pro | Haptik
5 min read
Multilingual Chatbot
Multilingual Chatbot: Driving Customer Engagement Globally
8 min read
WhatsApp List Messages
WhatsApp List Messages and Quick Reply Buttons
2 min read
chatbot education
Chatbots in Education: Decoding the Future of EdTech
7 min read
Chatbot Vs Intelligent Virtual Assistant
Chatbot Vs Intelligent Virtual Assistant - What's the difference?
4 min read
InsureTech Helping CIOs
How Is InsureTech Helping CIOs Fulfill Changing Expectations?
9 min read
Bot Platform & Live Chat
Haptik named as Leader for Bot Platform & Live Chat | G2 Spring 2021
1 min read
Helpdesk Automation
Helpdesk Automation - 8 Ideas for Robust Ticketing System
9 min read
Chatbots for Wealth Management
Chatbots for Wealth Management: Augmenting Wealth using AI Technology
10 min read
How Will Conversational AI Accelerate the Mortgage Loan Process
How Will Conversational AI Accelerate the Mortgage Loan Process
11 min read
Multilingual Chatbot
Linguist Pro - Never let language be a barrier
7 min read
Credit Card Chatbots How They Ensure Amazing Benefits For You
Credit Card Chatbots: How They Ensure Amazing Benefits For You
11 min read
Delivering Unified CX
Delivering Unified CX with Salesforce Service Cloud and Haptik
3 min read
Digital Fintech
Digital Fintech: How AI Chatbots Play A Role In Fintech Industry
9 min read
features-whatsapp-business
What are the Features of WhatsApp Business?
5 min read
8 Reasons Why Your Brand Needs a Shopping Assistant Chatbot
8 Reasons Why Your Brand Needs a Shopping Assistant Chatbot
11 min read
Whatsapp eCommerce Chatbots
Whatsapp eCommerce Chatbots - The Biggest Trend in eCommerce
10 min read
AI Recommendation
AI Recommendations - How it works
3 min read
Buzzo
Introducing Buzzo: An AI-driven Voice Assistant for Shopping
7 min read
eCommerce brand
Why your eCommerce brand needs a WhatsApp eCommerce Chatbot
4 min read
Optimize Conversations Proactively
AI Recommendations - Understand and Optimize Conversations Proactively
3 min read
No Code Chatbots
No Code Chatbots: Leverage Technology To Boost Customer Satisfaction
10 min read
eCommerce Customer Experience
4 eCommerce Customer Experience Trends for 2021 (and How AI Can Help)
7 min read
IVR Deflection or Conversational IVR: Which is better?
10 min read
Automation in Insurance
Automation in Insurance: How to Gain Tremendous Competitive Advantage
11 min read
4 Factors Driving the Growth of Voice Assistants for eCommerce
4 Factors Driving the Growth of Voice Assistants for eCommerce
7 min read
EMNLP Accolade
Haptik’s EMNLP Accolade - Raising the bar for Virtual Assistants
4 min read
Retail Commerce Brands
3 Virtual Assistant Trends for Retail and eCommerce Brands
10 min read
haptik-industry-specific-specialization
How Haptik sets itself up for Industry Specific Specialisation
5 min read
Sentiment Analysis: Improve Virtual Assistant's Emotional Intelligence
Sentiment Analysis: Improve Virtual Assistant's Emotional Intelligence
7 min read
haptik-innominds
Haptik Joins Hands with Innominds to Power Digital Next Initiatives
2 min read
Key Highlights from our Founders Roundtable on Innovation
Innovation during COVID-19: Founders Roundtable | Haptik
6 min read
cart abandonment
How AI Chatbots help Ecommerce Brands reduce cart abandonment rate
6 min read
Smart Assist
Introducing ‘Smart Assist’: An Intervention to Humanize AI
5 min read
GPT-3: Balancing the Benefits & Risks
GPT-3: Balancing the Benefits & Risks
5 min read
Facebook Messenger Helps eCommerce Businesses
3 Ways Facebook Messenger Helps eCommerce Businesses
5 min read
Jio Facebook Google Partnership
What the Jio-Facebook-Google Partnership Means for Haptik
3 min read
COVID-19 AI Template
Brands Use Haptik’s COVID-19 AI Template to Handle Customer care
8 min read
AI in Insurance
Conversational AI in Insurance: A Glimpse of the Future
5 min read
conversational-ai-insurance-lead-gen
How Conversational AI Can Help Generate Leads for Insurance Brands
6 min read
Power of Empathy with Virtual Assistants
How to Leverage the Power of Empathy with Virtual Assistants
6 min read
WhatsApp Enterprise
WhatsApp Enterprise: The Do’s and Don’ts
7 min read
Conversational AI
4 Ways Conversational AI Can Help Your University
6 min read
WhatsApp Chatbot
How to Engage and Serve Customers with WhatsApp Chatbot
8 min read
handling out of scope queries virtual assistants
Handling Out-of-Scope Queries in Virtual Assistants
6 min read
Chatbot for the Reliance Industries
Behind the Scenes: The Reliance Industries “Rights Issue” Chatbot
3 min read
WhatsApp Enterprise
WhatsApp Enterprise: How to Get Started in 5 Steps
4 min read
Understanding Bot Breaks, and How to Handle Them
Understanding Bot Breaks, and How to Handle Them
11 min read
Haptik New Logo
Haptik Reborn: New Logo, New Look, Same Mission
4 min read
Conversation.ai
Introducing Conversation.ai
3 min read
WhatsApp Chatbot for Govt of India
Haptik Develops COVID-19 Awareness WhatsApp Chatbot for Govt of India
3 min read
Conversational Commerce Use Cases for Retail, Travel & FSI
Conversational Commerce: Use Cases for Retail, Travel & FSI
7 min read
Google’s Meena chatbot
Key Takeaways from Google’s Meena chatbot
7 min read
WhatsApp Chatbot
WhatsApp Chatbot to Answer Queries about the Novel Coronavirus
2 min read
Intelligent Virtual Assistants
How Disambiguation Helps IVA's Deliver Better CX
6 min read
A Decade in a Year
2019 at Haptik: A Decade in a Year
8 min read
Shipping IVA
Deploying Virtual Assistants and Planting Trees| Haptik
2 min read
Tata Mutual Fund IVA
Haptik's IVA Helps Tata Mutual Fund Resolve 70% of Support Queries
2 min read
Saumil Shah
Haptik Appoints Saumil Shah as Vice President of Engineering
2 min read
chatbot-to-iva
Intelligent Virtual Assistants: Going Beyond Chatbots
6 min read
Buzzo
Haptik Acquires Conversational Commerce Startup Buzzo.ai
4 min read
Internship Story
Internship Story: How Haptik Helped Me Become a Better Researcher
6 min read
usability heuristics chatbots
10 Usability Heuristics to Design Better Chatbots
8 min read
Drive Customer Success
How Haptik Drives Customer Success A Case Study
8 min read
Manager at Haptik
5 Lessons That Helped Me As a Program Manager at Haptik
9 min read
Conversational Advertising
Chatbots in Marketing: A Playbook for Conversational Advertising
9 min read
WhatsApp for Business
WhatsApp for Business: A Beginner’s Guide
8 min read
Haptik Enters a Strategic Partnership with Reliance Jio
A New Chapter Haptik Enters a Strategic Partnership with Reliance Jio
3 min read
4 Ways Chatbots Are Transforming the Travel Industry
4 Ways Chatbots Are Transforming the Travel Industry
8 min read
self-learning-chatbot
How Does a Chatbot Learn on Its Own?
6 min read
Paid or Free Bots
Paid or Free Bots: 8 Questions To Help You Decide
7 min read
Dissecting Conversational UI
Dissecting Conversational UI – An Infographic
1 min read
round-up-events
Events Round Up: Haptik in action all around the world!
8 min read
Introducing Feedback Bot: CX Powered by Conversational AI
9 min read
voice-text
Voice or Text: Deciding and Designing a User-First Chatbot
7 min read
voice-bot-business
How We Built Out First Voice Bot
8 min read
Leverage AI Chatbots
Leverage AI Chatbots for Public Services
5 min read
AI for Customer Support
How Conversational AI can Automate Customer Service
5 min read
How A Chatbot Can Help Your Healthcare Business
How A Chatbot Can Help Your Healthcare Business
7 min read
AI-creates-jobs
AI Creates Jobs. Want Proof? Here's Haptik's Story
5 min read
Swapan at TEDxSPIT
AI & chatbots will change how we work, said Swapan at TEDxSPIT .
4 min read
Chatbot Dictionary
The Chatbot Dictionary
1 min read
Bots-Up meetup in Mumbai
India’s largest chatbot meetup: Bots-Up Bengaluru Roundup | Haptik
4 min read
Chatbot Solutions
4 Chatbot Solutions For The Financial Services Industry
8 min read
How to Use WhatsApp Chatbot for Lead Generation
How to Use WhatsApp Chatbot for Lead Generation
4 min read
India's First Insurance Chatbot
Analysing the success of India's First Insurance Chatbot
1 min read
Internship Experience
I interned at Haptik for 3 months and here’s my experience!
7 min read
Welcome To The Party
Welcome To The Party, Google
2 min read
My First Week At Haptik
My First Week At Haptik!
5 min read
View more

Make WhatsApp your primary growth & sales channel