Help Series

Help 104: Changing a Prepaid Connection To Postpaid (And Vice Versa)

A prepaid connection is handy to have if your usage is limited or if you just move to a new city and are trying to figure out the best operator. However, if your usage exceeds, you want to typically convert it into a postpaid account so you don’t have to deal with the hassle of recharges. Similarly, a lot of users prefer prepaid accounts to keep their expenses in check.  In this week’s Help Series, we explain the process of switching between a prepaid and postpaid connection so you can be flexible in choosing what you want.

The process for all the operators is really simple but can get a little tricky.

You will need to visit the store of your mobile operator. There is no other way to do this over the phone or online. You can find the nearest store for the respective operator using one of the links below.

You will need to carry the original and photocopy of the following documents:

  1. Identity proof. Can be any one of the following:
    1. Aadhar Card
    2. PAN Card
    3. Passport
    4. Driving License
    5. Ration Card
  2. Address proof. Can be any one of the following:
    1. Aadhar Card
    2. PAN Card
    3. Passport
    4. Driving License
    5. Ration Card
    6. Bank passbook
    7. Affidavit signed by the notary in your area
    8. Letter from a reputed employer saying you are working with them at a particular address
    9. Rental/sale agreement of your house/office
  3. Two passport size photographs

Upon checking the details in the form and in your account, the representative will ask you to clear the outstanding/unbilled amount on your postpaid connection. Now, here’s the tricky part- pay the money to the cashier and make sure to take the receipt and acknowledgement letter stating that dues have been settled and connection has been changed.

Now take the new SIM from the store and it shall get activated within a couple of hours.

In case it doesn’t get activated within a day, contact the store from which you got the SIM and be persistent with them in activating the connection. Only they have the functionality in their system to activate your connection. Calling customer care won’t help much and would further delay your activation unnecessarily.

The same process is applicable for converting a number from prepaid to postpaid except obviously you don’t need to clear the outstanding/unbilled amount. Note any pending balance on your card will be lost.

As always, for any other help on this topic or any further questions, just Haptik it 🙂