Research & Analysis

How To Reach Customer Support Directly!

Isn’t calling Customer Support quite literally the most frustrating thing you could do in a day? If we had it our way, we’d probably never call Customer Support and that’s generally where Haptik comes in to the picture. But a lot of times, we have to do the inevitable because, life isn’t fair after all. But …

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App News & Announcements Research & Analysis

The First Million

Over the past weekend, Haptik crossed 1 million messages processed on the platform since launching back in April 2014. 50% of those messages have come in the last 2 months. This is the first big milestone for the company, and we’d like to take this opportunity to congratulate and thank all our users, advisers, supporters, …

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Research & Analysis

The Pain of Customer Support Today

The idea of Haptik was born out of a personal need – it should not be this hard to get help and support for my services. Over the last 8 months, while the product has been under development, we have been constantly validating the business case with input from industry experts, surveys, interactions with users …

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