Disambiguation enables Intelligent Virtual Assistants to deliver better customer experience for brands. Nikunj Sharma, from Haptik’s Platform team, explains how.
Leveraging the power of Machine Learning and Natural Language Understanding, Intelligent Virtual Assistants help brands in a number of ways. Read on to learn what they are.
WhatsApp Business offers brands a better way to engage and serve customers. Read on to learn why your brand should definitely be on WhatsApp.
Haptik launches a multi-channel Intelligent Virtual Assistant for Tata Mutual Funds that chats and responds to over 70% of the most common support queries.
Intelligent Virtual Assistants have a number of characteristics that enable them to better serve customers. Read on to learn about them.
Intelligent Virtual Assistants are the latest iteration of Conversational AI technology. Read on to learn more about IVAs and how they differ from chatbots.
Interactive Voice Response (IVR) is a key technology for call centres. Learn how enterprises can use Conversational IVR to automate customer care calls.
Learn how retail enterprises can leverage the power of Conversational AI to effectively engage their customers, both online and offline.
Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Read the case study to get an insight into how Haptik’s Customer Success Team works to optimize the Conversational AI solutions we develop for our partners.