Interactive Voice Response (IVR) is a key technology for call centres. Learn how enterprises can use Conversational IVR to automate customer care calls.
Learn how retail enterprises can leverage the power of Conversational AI to effectively engage their customers, both online and offline.
Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Read the case study to get an insight into how Haptik’s Customer Success Team works to optimize the Conversational AI solutions we develop for our partners.
Drawing upon Haptik’s experience with designing conversational experiences on WhatsApp, here are some things to keep in mind while creating a WhatsApp Bot.
Many businesses have successfully implemented Conversational AI solutions to engage their customers. Learn why customers find Conversational AI appealing.
Conversational AI has emerged as a powerful tool for brands to promote their products and services. Learn about various approaches to using chatbots in marketing
Conversational AI has significantly disrupted the media and entertainment industry. Read on to learn about some of the best use cases.
Human agents can play a crucial role on a Conversational AI platform. Learn how Haptik’s proprietary Live Chat Agent tool facilitates that.
Learn about multilingual chatbots – why they are needed, how to develop them, and Haptik’s experience of building our first vernacular language chatbot.