Customer experience metrics such as CSAT and NPS are limited in their ability to measure the performance of Intelligent Virtual Assistants. Read on to learn why, and what the alternative could be.
Conversational commerce can dramatically transform customer experience for brands across verticals. Read on to learn about use cases for three key industries – E-Commerce & Retail, Travel & Hospitality and Financial Services.
Intelligent Virtual Assistants are far superior to normal chatbots in terms of scope and capability. But how do you tell them apart? Our quick guide will help.
Google’s new Meena chatbot is a game-changer for the Conversational AI space. Our Co-Founder & CTO, Swapan Rajdev unpacks Meena and its implications for enterprise virtual assistants.
Conversational AI drives ROI for brands by boosting sales and reducing customer support costs. Learn precisely how much with Haptik’s ROI Calculator.
Conversational commerce brings the experience of interacting with an in-store sales assistant to the virtual world. Read on to learn more.
Disambiguation enables Intelligent Virtual Assistants to deliver better customer experience for brands. Nikunj Sharma, from Haptik’s Platform team, explains how.
Leveraging the power of Machine Learning and Natural Language Understanding, Intelligent Virtual Assistants help brands in a number of ways. Read on to learn what they are.
WhatsApp Business offers brands a better way to engage and serve customers. Read on to learn why your brand should definitely be on WhatsApp.
Haptik launches a multi-channel Intelligent Virtual Assistant for Tata Mutual Funds that chats and responds to over 70% of the most common support queries.