Empathy plays a key role in interactions between businesses and their customers. Learn how brands can leverage the power of empathy through empathetic virtual assistants.
WhatsApp is the perfect customer engagement tool for brands. Learn how you can leverage the platform to serve and sell to your customers.
Here’s a quick guide to some of the best ways to acquire customers for your brand’s WhatsApp channel.
An Intelligent Virtual Assistant’s ability to handle out-of-scope queries the right way is crucial to ensuring a great customer experience. Haptik’s Shrey Jain and Gaurav Arora take a deep-dive into this key aspect of Conversational AI.
This step-by-step guide will take you through everything you need to set up a WhatsApp Enterprise account for your business.
A number of recent developments indicate that WhatsApp is poised to become a major commerce platform. Here are three key reasons why brands should be ready for WhatsApp Commerce.
When it comes to Intelligent Virtual Assistants, bot breaks are a reality – and handling them the right way is crucial for delivering a good customer experience. Our Co-Founder & CTO Swapan Rajdev takes a deep-dive into bot breaks and our approach to handling them at Haptik.
COVID-19 is an opportunity for brands to find ways to leverage technology to keep their operations running during a crisis. Read on to learn how Conversational AI can be a powerful tool for ensuring business continuity.
Customer experience metrics such as CSAT and NPS are limited in their ability to measure the performance of Intelligent Virtual Assistants. Read on to learn why, and what the alternative could be.
Conversational commerce can dramatically transform customer experience for brands across verticals. Read on to learn about use cases for three key industries – E-Commerce & Retail, Travel & Hospitality and Financial Services.