One of the questions we get asked by customers a lot is “Can your bot learn on its own?”. The popular belief is that a bot is truly intelligent only when it is able to learn on its own. Here, we will examine what the aforementioned question really means, and what our approach to teaching …
5 Reasons Top E-commerce Businesses Have Made Chat Their Primary Customer Service Medium
Learn why top E-commerce businesses use chat as their primary customer service solution with live chatbot examples of Oyo, Goibibo and Swiggy.
Paid or Free Bots: 8 Questions To Help You Decide
Building or buying chatbots isn’t easy to do. So, before you decide between paid or free bots, here is an 8 question feature checklist we’ve put together.
Dissecting Conversational UI – An Infographic
This infographic is a visual breakdown of the Conversational UI elements in a chatbot. A must read to build an engaging and effective bot experience.
Understanding Conversational AI – What, Where & How You Can Use Bots
Conversational AI and chatbots are now a core part of any business plan. Read our exhaustive guide to learn the meaning and impact of bots on your business.
Introducing Feedback Bot: Customer Experience Powered by Conversational AI
For businesses that value customers, Haptik’s Feedback Bot, provides a unique way to capture user feedback in a dynamic conversational manner.
Voice or Text: Deciding and Designing a User-First Chatbot
Picking the right interface is key while building a chatbot. Here are some points to consider, when choosing whether to build on voice vs. chat.
Chatbots in Banking – Examples, Best Use Cases and the Future
Everything you need to know about chatbots in the banking industry. Examples of the top banking chatbots in the market, best use cases and the future!
3 Haptik Internship Stories – Working with a Startup!
Wondering what a Haptik internship is like? This piece is for you! Presenting three internship stories from the Marketing and Machine Learning teams.
How We Built Our First Voice Bot: The Business Story
Wondering what building a voice bot for your business entails? Read our product manager’s story to learn what it takes to build a commercial voicebot.