This step-by-step guide will take you through everything you need to set up a WhatsApp Enterprise account for your business.
3 Reasons Why WhatsApp is the Future of Commerce
A number of recent developments indicate that WhatsApp is poised to become a major commerce platform. Here are three key reasons why brands should be ready for WhatsApp Commerce.
Understanding Bot Breaks, and How to Handle Them
When it comes to Intelligent Virtual Assistants, bot breaks are a reality – and handling them the right way is crucial for delivering a good customer experience. Our Co-Founder & CTO Swapan Rajdev takes a deep-dive into bot breaks and our approach to handling them at Haptik.
How Conversational AI Helps You Ensure Business Continuity During Crisis
COVID-19 is an opportunity for brands to find ways to leverage technology to keep their operations running during a crisis. Read on to learn how Conversational AI can be a powerful tool for ensuring business continuity.
Haptik Reborn: New Logo, New Look, Same Mission
Haptik recently unveiled its new logo. Our Co-Founder & CEO, Aakrit Vaish, reminisces on the history of the Haptik logo, and how this latest change reflects the next chapter in our ongoing journey,
Haptik: The School of Dreams
Yogesh Lad has been with Haptik since our early days as a B2C app. Read on to learn about his years-long Haptik journey and the lessons he’s learnt along the way.
Introducing Conversation.ai
Conversation.ai is Haptik’s new Research & Development unit, aimed at building the future of conversations. Our Co-Founder & CEO Aakrit Vaish talks about this new initiative.
Conversational AI in Healthcare: 2 Key Use Cases
Conversational AI can play a key complementary role in the healthcare sector, helping healthcare providers focus their energies more effectively, and amplifying the impact of their work. Read on to learn about two major use cases for Conversational AI in healthcare.
Haptik Develops WhatsApp Chatbot for Government of India to Raise COVID-19 Awareness
To help ensure public awareness during the COVID-19 pandemic, Haptik has developed MyGov Corona Helpdesk – the Government of India’s official chatbot for disseminating information about the Coronavirus. Here’s what our Co-Founder & CEO Aakrit Vaish has to say about the solution.
Introducing ISAT: A New Framework to Measure Virtual Assistant Performance
Haptik introduces the Intelligence Satisfaction Score (ISAT) – an industry-first framework to measure the effectiveness of Intelligent Virtual Assistants. Our Head of Customer Success, Achal Kothari, discusses the science behind the framework and how it can help brands.