Facebook Chatbot to connect with customers
Power up conversations that boost engagement, drive sales, generate leads, and deliver on-demand support directly on Facebook Messenger.
Meet your users where they are.
20 billion messages are exchanged every month between businesses and customers on Facebook Messenger. Convenient and conversational, Facebook Messenger facilitates a direct, personal engagement between brands and their customers. A Facebook Messenger Chatbot can help customers connect with your brand and offer on-demand support to address any query and resolve all problems on a familiar channel.
Offer on-demand support at scale
Respond directly and provide pro-active, real-time support to your users on Facebook Messenger using Haptik’s Facebook chatbots.
Reduce wait times, ensure faster first response times, and happier customer experiences leading to higher CSAT Score.
Scale up and handle a multitude of user queries simultaneously with pre-built answers and information.
Make customer support automated & self-serve, enabling agents to focus on high-value queries while delivering a uniform customer experience.
Deliver timely responses with Quick Replies & Pre-built templates
Your users when talking to Facebook chatbots, they want accurate answers and they want them fast!
Equip with quick replies to make it easier for your users to get answers to what they’re looking for.
With pre-built templates to guide users across their support or commerce journey within the app they already love and use!
Recommend the right products
Haptik's Facebook Chatbot is well-positioned to answer shopping-related questions in an easy and intuitive interface.
Brands can display their best-selling products using carousels and add strong CTA that will nudge users to take the next action.
Haptik's Facebook Messenger Chatbot let's users search for products using plain language and then surfaces the most relevant product information
The best part? Users can always revisit the conversation on Facebook Messenger and purchase the product in their own time.
Friction-free Agent Intervention
Haptik's Facebook Chatbot is trained to seamlessly handoff conversations to agents in real-time whenever necessary.
Agents get quick access to user information right from history, purchases, and loyalty and deliver accurate support to accelerate ‘in-the-moment' sales conversions.
Brands can easily integrate Haptik’s Chatbot with the Live Agent Chat they are already using and provide a friction-free experience to their users.
Our AI Agent Assist capability can automatically analyze support tickets and surfaces the right article/response to the agent in real-time.
Out-of-box Integrations with Industry-Leading Platforms
Haptik’s Facebook chatbots integrate with leading Live Agent Platforms to reduce agent response time with helpful data and winning responses
Haptik offers a zero coding deep integration with Zendesk, enabling on-demand, self-serve, automated support on Instagram, along with friction-free live agent hand-off.
Using Freshdesk for your live agents? Make your agents’ lives simpler by using chatbots for Facebook Messenger to resolve routine tasks along with seamless AI-Agent handoff whenever needed.
Give your users the best of AI and Agents. Allow Facebook chat bot to solve common user queries in no time, and let your Live Agents focus on high-priority critical issues.
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