AI Support Agent

Automate Customer Support with Smart AI Agents

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Harness your enterprise data to build a powerful support agent for resolving brand-related queries at scale. Lighten the load on human agents while enhancing accuracy and speed of resolution

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Human-Like Interactions

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  • circle-check Context-aware responses: Seamlessly handle multi-turn conversations by retaining context from past interactions, personalizing responses, and staying on-brand.
  • circle-check Dynamic resolution: Our AI support agent doesn’t stick to a script. It tackles diverse queries independently, initiating smooth agent handoff when needed.
  • circle-check Self-serve: Augment human agents with the efficiency of AI for self-serve support, improving first-time resolution and customer satisfaction.
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Efficient and Customer-Centric Support

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  • circle-check Omnichannel: Deploy the AI support agent across channels so customers can get their questions answered anytime, anywhere.
  • circle-check Personalized conversations: Ask follow-up questions to ensure customers find the best solution to their problem and feel valued.
  • circle-check Always-on assistance: Offer round-the-clock support to resolve queries instantly, significantly reducing wait times and new ticket creation.
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Empower Customers with Voice Support

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  • circle-check Intelligent support: Efficiently handle high support volumes with voice AI. Resolve queries in real-time with natural voice conversations… without rigid menu options.
  • circle-check Advanced intent detection: Our voice agents don’t just hear words. They understand the intent behind them to tailor responses that resonate.
  • circle-check Multilingual: We support 100+ languages so you can speak in your customers’ preferred language and break linguistic barriers.
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Optimize and Measure

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  • circle-check Track metrics: Monitor KPIs with custom dashboards for insights on response times, CSAT, NPS, resolution rate, and more.
  • circle-check SOP compliance: Measure agent performance against SOPs and identify areas for improvement to uphold quality of support.
  • circle-check Topic distribution: Glean actionable insights into customer pain points by tracking most common requests and key issues that need proactive solutions.

Cutting-Edge AI Support Agent

Equipped with advanced reasoning

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Superior Unstructured Data Handling

Leveraging unstructured data, we broaden the support agent's capacity to understand diverse questions & elevate the quality of responses.

Robust guardrails

Robust
Guardrails

We employ well-defined guardrails to ensure the agent’s responses are extremely precise and relevant for the information provided.

Faster deployment

Faster
Deployment

Build a fully-functional support agent in merely hours, ensuring rapid deployment, efficient operations and better customer experiences at scale.

Get Your Custom AI Support Agent