Manager, UI/UX

Manager, UI/UX

Location: Mumbai, 1 Vacancy - Full-time

What we want to accomplish and why we need you?

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution. We are building bots for all sizes of Enterprises, big and small – come and join us!

A word is worth a thousand clicks. We believe conversational computing represents the next evolution of how people get things done. It is as much a design problem as it is a technology problem. We are looking for a “Manager, UI/UX” to lead this paradigm shift in interfaces.

What will you do every day?

You will be responsible for building a UI/UX team for the technology platform across the company. You should be a first principles thinker, someone who is obsessed with the cross between human-computer interaction, and leading this next wave of change to the conversational medium.

This is a senior role in this company reporting into the VP of Product.

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Help the company to meet its business goals and objectives through design.
  • Run design operations for the team and inculcate best operational practices.
  • Own the style guide and aesthetic palette for the technology platform.
  • Overall responsible for the end user experience of the entire technology platform.
  • Conduct regular user and customer research to understand pain points and be the voice of the user, customer.
  • Build and manage a team of UX strategists and UI Designers.
  • Build design principles for the conversational technology platform.
  • Develop a practice of intense data-driven iterations and decision making to keep innovating across products.
  • Work closely with Product development and NLP teams to understand nuances behind conversational AI.
  • Keep up with market trends and be a thought leader in the industry.


  • 6-8 years experience in User Experience, Product Design, Human-Computer Interaction in Digital products companies.
  • Previous experience in conversational design is a plus.
  • Previous entrepreneurial experience is a plus.
  • Experience handling a design team, directing work and mentoring staff.
  • Excellent communication skills a must, both written and verbal.
  • Creative, resourceful, detail-oriented, highly organized, hands-on.
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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