Engineering Manager

Engineering Manager

Location: Mumbai, 1 Vacancy - Full-time

What we want to accomplish and why we need you?

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution. We are building bots for all sizes of enterprises, big and small – come and join us!

We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for an “Engineering Manager” to believe in this mission and lead the engineering aspects of bot delivery.

What will you do every day?

You will be managing and leading a group of talented developers and QA engineers. You will also be working with PMs in delivering bots of the highest quality to our varied set of clients and creating engaging product experiences. You will be responsible for delivering high-quality products in a fast pace environment. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Review architecture and provide technical guidance to Integration engineers for backend code implementations and help with estimations.
  • Drive strict adherence to industry-standard development practices related to code quality, testing, infrastructure management and build processes.
  • Continuously identify tools and process improvements needed to help the team function better.
  • Use your experience of agile development practices and work closely with PMs in running a self-managed agile team. Coach and mentor all team members wherever necessary.
  • Support PMs in sprint planning and resource management while planning client commitments.
  • Communicate with both client and internal stakeholders to unblock development where needed.
  • Mentor, motivate and inspire your team by providing regular feedback and working closely with them to align their personal goals with that of the entire team.
  • Readiness to get hands-on with helping developers with resolving issues and with PoCs where required.
  • Serve as the technical point of contact for various non-engineering teams across Haptik.
  • Contribute to growing the team by helping with recruitment processes.


  • B.E. / B.Tech. / MCA in Computer Science, Engineering or related field is required.
  • Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
  • Deep understanding of best practices in development and testing processes.
  • Good exposure to various technical and architectural concepts of building distributed systems – not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
  • Excellent written and verbal communication skills.
  • Exceptional organizational skills and time management abilities.
  • Prior experience of working in client facing teams.
  • Background of being part of a high-paced development team having delivered client facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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