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Haptik Launches an IVA for Tata Mutual Fund that resolves 70% of Support Queries

Haptik, one of the world’s leading Conversational AI companies and a subsidiary of Reliance Industries, recently developed an Intelligent Virtual Assistant (IVA) for Tata Mutual Fund, with a scope of managing 70% of query inflow for its customer support team. The virtual assistant is called Prof. Simple and it makes understanding mutual funds and other …

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